At Childlife we respect the privacy of our supporters and visitors to our websites. This policy is concerned with how we collect information, what we do with it and what controls you have.

This policy explains how we handle your personal information in connection with our websites, social media pages, and all our printed and electronic communications.

In this policy references to Childlife or to ‘we’ or ‘us’ are to Childlife which is a registered charity in England and Wales 1080536. A non-profit making company limited by guarantee. Registered in England No. 3696656 at Westmead House, Farnborough, GU14 7LP.

What information do we collect?

We collect various personal information such as name, postal address, telephone number, email address, date of birth (where appropriate), information about your communication preferences and financial information connected to donations including gift aid.

We collect this information only in connection with specific activities, such as fundraising campaigns, newsletter circulation, new donor acquisition, direct debit set-up, donation activity and feedback.

The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don’t have to disclose any of this information to browse our sites. However, if you choose to withhold requested information, we may not be able to provide you with certain services.


Childlife also uses cookies. Please see “Cookies and how they benefit you” below.

Where we collect your information?

We collect your personal information in a number of ways:

  • When you provide it to us directly as part of our new donor acquisition campaigns
  • When we collect it as you use our website
  • From publicly available sources (where possible) to keep your information up to date (e.g. the Post Office’s National Change of Address database)

When providing permission for 3rd party organisations that we work with to process your data in connection with processing your donation to Childlife or distributing newsletters, you should check their Privacy Policies carefully to understand fully how they will process your data.

How will we use your personal information?

Personal information collected and processed by us may be used, for the following purposes:

  • To update you on our activities and your relationship with Childlife where you have consented to receive such communications from us.
  • To allow you to participate in interactive features on our website, when you choose to do so, e.g. we may help you complete forms by inserting your contact details for you to edit
  • To analyse and improve the services offered on our websites by providing you with the most user-friendly navigation experience we can for your computer or other internet device
  • To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information.
  • To develop our systems and relationships with you
  • When we are legally required to hold certain personal information to fulfil statutory obligations:
      • The collection of Gift Aid and transferring of Gift Aid information to HM Revenue & Customs
      • Bank details in connection with direct debits.
  • Administration and archiving including contacting you if we require further information to process your joining form.
  • Transferring your personal data to organisations we work with to achieve our charitable objectives.
  • We will also hold information about your details so that we can respect your preferences for being contacted by us.

Consent and Legitimate Interest

When we collect any personal information, you will be given the option to opt-in to receive specific marketing or /and administration communications from us by post, mail, telephone and SMS.  Where you agree, we may send you information about our campaigning, donation activity, services, products, fundraising and other activities. By providing personal data to us you consent to its use as described in this Privacy Policy. If you have not opted out of phone or mail we may use legitimate interest to contact you. We will always ensure the privacy rights of the individuals are given due consideration and any potential harm is identified before processing data in this way.

If at any time you want to alter your preferences or request that we stop communicating with you please let us know by calling us on 01252 628072 or sending an email to


We will not make marketing calls to you if you are registered with the Telephone Preference Service (TPS) unless you have given us consent that you are happy to receive calls from us.

You may still receive other types of telephone calls from us as long as they are not marketing calls such as checking your direct debit mandate for example. We do outsource some of the telephone calling we carry out but we will only ever use carefully selected organisations with operate in a sympathetic manner to the Charity.

If we or our third parties contact you by telephone, your telephone call may be recorded or monitored for the purpose of quality control and for staff training. Any recordings will be held for up to 6 months and will then be deleted.

Who do we share information with?

We will never sell or rent your personal information to other organisations. We only disclose information when obliged to by law, for purposes of national security, taxation and criminal investigations and the following:

  • If you have agreed that we may do so for direct debit purposes or for receiving updates on our activities detailed as below:

Companies we use to process your direct debit –

Personal Fundraising Services Ltd

Ethicall Ltd

Rapidata Services Ltd

Companies we use to send updates on our activities –


  • When we use other companies to provide services on our behalf, e.g. processing, mailing or delivering communications or orders, answering customers’ questions about products or services, sending mail and emails, customer analysis, when using auditors/advisors or processing credit/debit card payments
  • If we receive a complaint about any content you have posted or transmitted to or from our website or one of our social media accounts, to enforce or apply our Terms & Conditions or if we believe that we need to do so to protect and defend the rights, property or personal safety of Childlife, our websites or our visitors and for other lawful purposes
  • If we merge with another organisation to form a new entity, information may be transferred to the new entity
  • We may disclose aggregate statistics about our site visitors, supporters, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information
  • If we run an event in partnership with other named organisations your details may need to be shared. We will be very clear what will happen to your data when you register.

Storing your information

Information which you submit to us is sent to computers located within the European Union Area. This is necessary in order to process the information and to send you the information you have requested.

Information submitted by you may be transferred to/from other reputable third party organisations as referred to earlier in this policy for processing your donation/sending you activity updates and their computers are also situated within the UK and European Union Area (EEA).

This will be done in accordance with guidance issued by the Information Commissioner’s Office.

Any personal information you supply to us will not be retained for longer than necessary.


If you are aged under 16, please ensure you obtain your parent/guardian’s consent before sending any personal information to any website or directly to Childlife.

Please note that we will not knowingly accept online donations or orders for goods or services from persons aged under 18 years.

Access to your own information

You can contact us anytime to change or update the details we hold. You can obtain a copy of your record (this is known as Subject Access Request). We will of course ask you to confirm your identity. If you would like to access your personal data held by Childlife please apply in writing to:

Data Protection Officer, Childlife
Westmead House, Westmead, Farnborough, GU14 7LP

If you require a full copy of our Data Protection Policy, please Contact Us to request one.

Other websites

Our websites contains hyperlinks to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Please let us know if a link is not working (via ‘Contact Us‘).

In purchasing goods or services from any of the companies to which any Childlife sites links, you are forming a contract with the company(s) concerned (agreeing to their terms and conditions), not Childlife.

Using our social media pages

While this statement covers our privacy practices and how we will use any information collected from our websites and social media pages, it doesn’t cover how providers of social media websites will use your information.

You should read the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.

Posting content on our websites and social media pages

Remember that the internet provides instant worldwide access. Any information that you provide will be worldwide instantly.

We don’t moderate our websites. So if you post comments about other people it’s not only your privacy that is at stake. Protect your friends’ privacy and reputations. Be careful about uploading any content that may show you or your friends in compromising situations and be aware that other users may abuse the content you have provided.

Please don’t provide information about yourself or other people unless you’re sure you and they are happy to have it made public. In particular, don’t provide any information about others without their consent where that information might identify them, such as:-

  • Names
  • Tagged photos
  • Location

Under no circumstances make public other peoples’ home address, email addresses or contact numbers.


We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur, we’ll use standard industry methods to prevent this.

Unfortunately, the transmission of information across the internet isn’t completely secure and whilst we do our best to try to protect the security of your information we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur whilst you or we are transferring this information.


If you register to become a volunteer we will use your information to process your application, update you with the latest news about our work, for administration, for fundraising, update you with how you can get involved and to ensure that you are receiving the right information if you give us consent to do so.

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you

 Granting us permission to use cookies

If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

How long do cookies last?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:

  • Some date in the future – Might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time
  • When you close your browser – Called a session cookie, the next time you start your browser these will have vanished
  • Some date in the past – This is how the server asks a browser to remove a previously-stored cookie

 Our own cookies

We use cookies to make our website work including:

  • Remembering if you have accepted our terms and conditions

There is no way to prevent these cookies being set other than to not use our site.

 Site improvement cookies

We regularly test new designs or site features on our sites. We may do this by showing slightly different versions of our websites to different people and anonymously monitoring how our site visitors respond to these different versions. Ultimately this helps us to offer you a better website experience.

 Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at, etc. This helps us to continuously improve our website. These analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to to develop our services for you. Our site uses the following analytics programmes:

  • Google Analytics

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video.

Disabling these cookies will likely break the functions offered by these third parties.

Social website cookies

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Turning Cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Notification of change of Privacy and cookie policy

We keep our privacy policy under regular review and we will place any updates on this webpage. Your continued use of any of our websites after changes are posted constitutes your acceptance of these Terms and Conditions.

Your acceptance of this policy

By using our sites or social media pages, you consent to our collection and use of information in accordance with this policy. If you don’t agree to this policy, please don’t use our sites or social media pages.

How to contact us

If you wish to talk to use about anything in the policy or the information we hold about you please contact us:

by telephone: 01252 628072

or by email:

or by post: Childlife, Westmead House, Westmead, Farnborough, Hampshire, GU14 7LP.

This Privacy and Cookie Policy was last updated: October 2017