As a small charity, it is important that we keep in contact with our current and past supporters to update you on the work of the four charities and on occasion, to ask if you are able to re-start a donation, increase an existing one and other fundraising contact.
We are a very small office team and as such, do not have the resource to make these calls ourselves. We therefore work with a highly respected charity telephone fundraising team, called Ethicall. Their staff are experienced professionals and have permanent contracts and salaries, with no bonus schemes. They employ passionate and professional fundraisers who are committed to supporting charities.
How to tell if it’s Childlife who called you
If you miss our call, we want you to know that it was us. That’s why, if you call back the number(s) we use, you’ll hear an automated message telling you who rang. During calling campaigns, we will list the number(s) that we call from here.
As of January 2020, the number that we call existing supporters, past supporters and lottery players from is 01172 443496. However, during the Covid-19 pandemic, staff are working from home on mobiles – please see further information below.
Covid-19 impact on telephone fundraising
During this difficult time, we will continue to make phone calls to existing and past supporters, but they will be from the following phone numbers: 07555 496618 or 07423 594315. A small number of past supporters may be called from this number: 0191 249 8862.
During this time we are unable to speak to potential new supporters in retail areas and at residential addresses in the way we usually would, so we are also calling people who have not previously supported Childlife. These calls will be from 03308089806.
We only call between 10am to 8pm Monday to Friday and 10am to 5pm on Saturdays. Call centres are allowed to call until 9pm on a weekday and 6pm on weekends, but we have chosen not to contact our supporters as late as this.
How to stop receiving our calls
When you receive a call from Childlife and would prefer not to receive any more, just let the caller know and they will make sure your record is updated.
You can also contact us here, call us on 01252 628072 or email email@example.com, remembering to include the telephone number we’ve tried to contact you on and your name and address, so that we can find your record.
We aim to record every call (guarantee to record at least 99%), which enables us to monitor these calls and listen back to investigate any concerns you might raise. We provide callers with on-going feedback and support to ensure you have the best possible experience as a donor.
Please be aware that we only store call recordings for three months.
The protection of your data is of the highest importance to both Childlife and Ethicall. We only use secure and encrypted methods of transfer and the agency does not store your data longer than the campaign on which you’ve been called. Everything is protected by legally binding contracts and data protocol agreements.