Telephone fundraising

As a small charity, it is important that we keep in contact with our current and past supporters to update you on the work of the four charities and on occasion, to ask if you are able to re-start a donation, increase an existing one and other fundraising contact.

We are a very small office team and as such, do not have the resource to make these calls ourselves.  We therefore work with a highly respected charity telephone fundraising team, called Ethicall.  Their staff are experienced professionals and have permanent contracts and salaries, with no bonus schemes. They employ passionate and professional fundraisers who are committed to supporting charities.

How to tell if it’s Childlife who called you

If you miss our call, we want you to know that it was us.  That’s why, if you call back any of the numbers we use, you’ll hear an automated message telling you who rang.  During calling campaigns, we will list the number(s) that we call from here.

From 6 June 2019 we will be calling current and past supporters and lottery players from 01172 443496.

Call times

We only call between 10am to 8pm Monday to Friday and 10am to 5pm on Saturdays. Call centres are allowed to call until 9pm on a weekday and 6pm on weekends, but we have chosen not to contact our supporters as late as this.

How to stop receiving our calls

When you receive a call from Childlife and would prefer not to receive any more, just let the caller know and they will make sure your record is updated.

You can also contact us here, call us on 01252 628072 or email info@childlife.org.uk, remembering to include the telephone number we’ve tried to contact you on and your name and address, so that we can find your record.

Call recording

We aim to record every call (guarantee to record at least 99%), which enables us to monitor these calls and listen back to investigate any concerns you might raise. We provide callers with on-going feedback and support to ensure you have the best possible experience as a donor.

Please be aware that we only store call recordings for three months.

Data security

The protection of your data is of the highest importance to both Childlife and Ethicall. We only use secure and encrypted methods of transfer and the agency does not store your data longer than the campaign on which you’ve been called. Everything is protected by legally binding contracts and data protocol agreements.